Emma Jenkins

Emma Jenkins is the Head of Global IT Service Management at FedEx, where they oversee the availability of 109 critical applications and services at 99.9%. With prior experience as a Global Major Incident Manager at TNT and a Major Incident Manager at TSYS Managed Services EMEA, Emma has honed skills in Major Incident Management, business continuity planning, and ITIL methodology. They hold a Bachelor's degree in Politics from The Manchester Metropolitan University, earned in 2008. Emma is available for new opportunities starting January next year.