Gaurav Hamroll

Gaurav Hamroll is a seasoned technology professional with extensive experience in customer support and DevOps roles. Currently serving as a Senior Customer Technology Analyst at FedEx since September 2011, Gaurav leads a pilot project to migrate to Salesforce Cloud and manages defect escalations for automation devices in Canada. Previous positions include Senior Support Analyst and DevOps Engineer at FedEx, where responsibilities encompassed containerizing testing environments, deploying SQL and Windows servers, and supporting the FedEx Locker project. Gaurav's earlier roles include Support and Quality Assurance Analyst at Messageware Incorporated and Technical Help Desk Support at Wipro BPO. Gaurav holds a Computer System Technician degree from George Brown College, completed in 2009.