Gavin Zhai

Gavin Zhai has extensive experience in billing, credit control, and revenue management across multiple companies, primarily in the logistics sector. Notable roles include Supervisor of Billing and Credit Control for Key Account Management at TNT, where responsibilities included managing key accounts for major clients and ensuring accurate invoicing. At FedEx, Zhai served as a Subject Matter Expert for Billing Exceptions in the APAC region, standardizing processes across 52 countries, and also held the position of Invoicing Manager, overseeing customer invoicing activities to optimize revenue collection. Additionally, Zhai's educational background includes a Bachelor's degree in Public Administration from Hubei University.