Graca Machado is a customer-focused business leader with over 30 years of experience, currently serving as a Senior Customer Experience Project Lead at FedEx. Previously, Graca held various leadership roles at TNT, including Customer Experience Integration Lead and Director of Customer Service, and was also the Director of Customer Experience at Osborne from 2014 to 2017. Graca possesses a strong track record in delivering strategic customer experience transformations across diverse countries and cultures, championing digitalization, customer insight, and business intelligence to foster accelerated customer advocacy. Graca earned a BSc from Universidade de Coimbra, a Licenciatura from Instituto Superior de Linguas e Administracao, and a postgraduate award from Warwick Business School.
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