Jason Herring is a policy and procedure-oriented professional with over 20 years of progressive experience in customer service operations across multiple industries, including global asset management and transportation. They began their career in technical support, gaining valuable knowledge that informed their subsequent roles, including Change Management Specialist at T. Rowe Price, where they played a pivotal role in the transition to ServiceNow. Currently, Jason works in Health Transportation Customer Service while also serving as a Package Handler at FedEx. They hold a Bachelor's degree in Computer Information Systems from Towson University and an Associate's degree in the same field from Essex Community College.
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