Kashish Ahuja

Kashish Ahuja possesses extensive experience in customer experience management, digital marketing, and operational leadership across various industries, including financial services, telecommunications, and hospitality. Notable roles include Head of Customer Experience at Home Credit International, where a focus on digital transformation and user experience strategies was implemented in markets such as the Czech Republic and India, and Managing Director of Customer Experience at FedEx, overseeing operations in the Middle East, Indian Subcontinent, and Africa. Kashish has a strong background in leveraging automation and analytics to optimize customer journeys and improve satisfaction metrics, further demonstrated through leadership roles at American Express and Excitel Broadband. Academic credentials include an MBA from the Institute of Management Technology, Ghaziabad, and a degree in Hospitality Administration from the University of Mumbai.