Katherine Pacheco is a Customer Experience Advisor for Latin America & Caribbean at FedEx Express, where they have worked since 2006, progressing from a Quality Assurance Engineer at Teva Pharmaceuticals from 2002 to 2007. Currently, Katherine is pursuing a degree in Design Thinking and Innovation from Harvard Business School and has engaged in various workshops and courses at institutions such as the University of Miami and Florida International University. Additionally, Katherine is working towards an MBA in Global Management from the University of Phoenix.
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