Katie King is a seasoned professional with extensive experience in customer success and relationship management, currently serving as a Senior Customer Success Executive at FedEx since February 2019. In this role, Katie has successfully managed 32 global customer accounts, developed key performance indicators for customer expansion, and optimized projects through predictive analytics, earning the Bravo Zulu Award for outstanding performance. Previously, Katie worked at Johnson Controls as an Account Executive, retaining customers with a 97% renewal rate, and held a Marketing Technology Fellowship at the Allegheny County Conservation District, where significant brand awareness was achieved through social media initiatives. Additional experience includes an internship with the Pittsburgh Steelers and various video production roles during academic years at The University of Akron, where Katie obtained a Bachelor's Degree in Public Relations, Advertising, and Applied Communication.
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