Katrina Minor is an accomplished manager with extensive experience at FedEx, spanning over three decades. Since July 2016, Katrina has led the Interactive Customer Solutions and Content team at FedEx Services, overseeing the implementation and management of the global Customer Experience Desktop, a Salesforce-based solution for call center agents. Concurrently, since May 2012, Katrina has managed planning and analysis for FedEx.com, focusing on project management and technical analysis. Previous roles at FedEx include management of back-office applications, PeopleSoft HR, payroll systems, and EC/EDI integration solutions. Katrina's career at FedEx began as a Technical Advisor in Revenue Systems at FedEx Express from 1984 to 1998. Katrina holds a Bachelor of Science degree in Mathematics and Computer Science, graduating cum laude from the University of Memphis.
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