Kesar J. has held significant roles in customer experience and learning and development, beginning as a Senior Project Lead and later taking on the title of Customer Experience and L&D Manager at American Express from July 2017 to November 2019. Following this, Kesar J. served as a Senior Manager for Change Management & Communications at Genpact from December 2019 to July 2025. Currently, Kesar J. is the Lead Learning & Development Strategy at FedEx, a position held since August 2025.
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