Leon Cook is a seasoned IT professional with over 30 years of experience in Service Management. They have been ITIL certified since 1996 and hold multiple SAFe Agile certifications, including up to the Architect level. Currently, Leon serves as a ServiceNow CMDB Data Architect at FedEx, managing a robust Configuration Management Database consisting of over 90 million Configuration Items. Their extensive background includes roles in organizations such as Computer Sciences Corporation, TNT, Mondelēz International, and Royal Mail, where they developed expertise in Configuration Management Database and Hardware Asset Management.
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