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Louis Lam

Senior Project Manager, Customer Experience Transformation PMO

Louis Lam is a self-driven changemaker and project manager with six years of experience across diverse fields, including vendor enablement and digital transformation. They began their career at Samsung Electronics as a Research and Development Assistant before joining Telstra, where they held roles that significantly enhanced customer experiences and operational efficiency. Currently, Louis serves as a Senior Project Manager at FedEx, overseeing cross-functional teams to improve customer experience and stakeholder engagement. Outside of work, they are passionate about martial arts and swimming, which they pursue to enhance their mental focus and agility.

Location

Hong Kong, Hong Kong


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