Mark Bitzer

Mark Bitzer has extensive experience in package quality management, currently serving as Manager of Package Quality at FedEx since June 2006, where leadership includes overseeing a team focused on reducing loss, damage, and delivery issues while managing key performance indicators. Prior roles at FedEx Ground included Manager of Retail Operations Implementation and Damage Reduction, where responsibilities encompassed productivity and profitability reporting, as well as overseeing corporate damage reduction initiatives. Additionally, Mark served as an Operations Analyst, Operations College Instructor, and Operations Supervisor, providing logistical support and training programs while managing a substantial workforce. Mark's early career at Roadway Express involved supervising dock personnel and ensuring compliance with regulatory standards. Mark holds a Bachelor of Science from Penn State University and a Master of Arts in Business Leadership from Duquesne University.