Mark Purser

Mark Purser is an experienced IT professional with a diverse background in incident management, service operations, and project management. Currently serving as an IT Specialist at FedEx since February 2020, Mark previously held the role of Major Incident Manager at TNT, where responsibilities included managing high-priority incidents and communicating with senior stakeholders to minimize disruptions. Mark's early career at IBM spanned from October 1998 to April 2007, during which various roles were undertaken, including Service Manager, Project Manager, and System Access Controls Technical Reviewer. Mark has demonstrated expertise in integrated service management, operational support, and the delivery of technology services, contributing to effective problem resolution and service improvement across organizations.