Minna Arminen, MBA, PMP, PMI-ACP, is a digital customer experience and product portfolio lead with over 10 years of experience at the intersection of strategy, innovation, and customer obsession. Currently serving as the Portfolio Lead at FedEx, Minna focuses on enhancing the digital customer experience by implementing AI-driven solutions and optimizing support journeys. Minna's career highlights include designing a multilingual FAQ chatbot framework at FedEx, achieving notable improvements in Net Promoter Scores at Travix International, and leading successful go-to-market strategies for digital products at Brenntag. Minna holds an Executive MBA from Rotterdam School of Management, along with several project management certifications.
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