Nico Mong is a Regional Customer Experience Planning & Engineering Manager with a strong background in digital innovation and project management. Previously, they led customer experience initiatives at FedEx, driving the implementation of advanced self-serve features and conducting customer journey analysis for the AMEA region. Prior to that, Nico gained valuable experience in financial and business analysis roles at IBM, ExxonMobil, and FedEx Express. They hold a Bachelor's Degree in Econometrics & Business Statistics and Economics from Monash University.
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