Omar Tahir

Omar Tahir has over 21 years of experience at FedEx, specializing in operations management and customer relations. They served as a Senior Customer Relations Representative from 2007 to 2011, achieving a 95% customer satisfaction rate and onboarding 120 customers. As a Senior District Service Assurance, Project Manager, and Business Analyst, Omar managed quality and process improvements, leading to significant operational enhancements. Recently, they held the role of Regional Operations Specialist Senior, applying Six Sigma methodology to drive efficiency and save $5 million annually. Omar holds a Master’s in Supply Chain Management and a Bachelor’s in Information Technology Project Management.