Rachel Archer has extensive experience in customer care and quality assurance, currently serving as a Senior Customer Care Quality Assurance Specialist at FedEx since May 2020. Prior to this role, Rachel spent 15 years at TNT, where the journey began as a Customer Service Representative and progressed to the position of Quality Coordinator. This background demonstrates a strong commitment to enhancing customer service quality and ensuring operational excellence.
July, 2022 - present
May, 2020