Riyaz Deen currently serves as the Head of Operations and Head of Gateway Operations at FedEx since October 2024. Prior to this role, Riyaz held the position of Operations Manager at FedEx from April 2017 to August 2024, where responsibilities included leading a team of over 50 employees to enhance operational efficiency through strategic logistics planning and process optimization. With a career spanning over two decades, Riyaz worked at TNT from January 2003 to March 2017, advancing through roles from Operations and Customer Service Manager to Customer Service Team Lead, focusing on express operations, freight management, and customer service. The career began at Esquire Express as an Operations Assistant in 2001, with subsequent promotion to Operations and Customer Service Executive. Riyaz holds qualifications in supply chain management from the University of the West of Scotland and is pursuing a degree in CISCM from IPSCMI.
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