Tina Douglas is the Director of Insights, Design, and User Experience at FedEx, where they lead initiatives to enhance customer research, design exceptional digital experiences, and drive business innovation, particularly in the Customer Sustainability Portfolio. With 25 years of experience in marketing and IT, Tina has previously managed the development of the Global Marketing Technology Ecosystem and significant technology migrations at FedEx. In addition, they hold a degree from the University of Florida and have actively contributed to leadership programs within the organization, earning multiple awards for quality and innovation.
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