Vikas Kumar has a diverse background in workforce management and project management, with significant experience at Concentrix and FedEx. At Concentrix, Vikas held various roles including AM - Workforce Manager, Deputy Manager in Workforce Management, and Workforce Management Analyst, focusing on scheduling, forecasting, real-time analysis, and billing. Currently, Vikas serves as a CE Planning and Engineering Specialist-Associate at FedEx for the MEISA region, where responsibilities include project management and reporting across the Middle East, Indian subcontinent, and Africa. Vikas began the professional journey at IBM as a Customer Service Associate and later advanced to Senior Customer Service Associate. Vikas holds a Bachelor's degree in Computer Applications from Indira Gandhi National Open University.
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