FedPoint
Barry Farrington is an experienced professional with a strong background in contact center operations and business analysis. Currently, Barry serves as a Senior Contact Center IVR/ACD Administrator at FedPoint, overseeing a FedRAMP-certified cloud Telecom Platform since July 2012. Prior experience includes a decade at Anthem Blue Cross and Blue Shield, where Barry held several roles, culminating as Business Analyst III, providing support for key IVR platforms and participating in significant migrations and improvements. Additional roles include a Customer Service Supervisor at TransNational Communications and a Call Center Trainer at Executive Call Centers, demonstrating a consistent focus on training, process improvement, and customer service. Barry holds a certification in Business Analysis from the George Washington University School of Business.
FedPoint
FedPoint®, founded in 2002, is a versatile administrator of large-scale insurance and benefit programs. Our commitment to transparency, security, reliability, and consistency not only benefits our clients; it also empowers the end-users of our programs, by facilitating informed decision-making through multi-channel education, intuitive navigation and overall ease of use. For the organizations we serve, there is no alternative to excellence. Our mission is to grow and modernize insurance and benefits programs for federal agencies, military service organizations, insurers, and other select clients and partners by providing customized administrative services, well-designed and secure platforms, and an exceptional experience for customers. We administer the Federal Long Term Care Insurance Program (FLTCIP), the only group long term care insurance program for the federal family, with more than 265,000 enrollees. We also implemented one of the first online federal exchange platforms—BENEFEDS—where more than four million participants now shop for, enroll in, and manage their benefit plans. Learn more about FedPoint.