Barry Farrington

Barry Farrington is an experienced professional with a strong background in contact center operations and business analysis. Currently, Barry serves as a Senior Contact Center IVR/ACD Administrator at FedPoint, overseeing a FedRAMP-certified cloud Telecom Platform since July 2012. Prior experience includes a decade at Anthem Blue Cross and Blue Shield, where Barry held several roles, culminating as Business Analyst III, providing support for key IVR platforms and participating in significant migrations and improvements. Additional roles include a Customer Service Supervisor at TransNational Communications and a Call Center Trainer at Executive Call Centers, demonstrating a consistent focus on training, process improvement, and customer service. Barry holds a certification in Business Analysis from the George Washington University School of Business.