FedPoint®, founded in 2002, is a versatile administrator of large-scale insurance and benefit programs.

Our commitment to transparency, security, reliability, and consistency not only benefits our clients; it also empowers the end-users of our programs, by facilitating informed decision-making through multi-channel education, intuitive navigation and overall ease of use. For the organizations we serve, there is no alternative to excellence.

Our mission is to grow and modernize insurance and benefits programs for federal agencies, military service organizations, insurers, and other select clients and partners by providing customized administrative services, well-designed and secure platforms, and an exceptional experience for customers. 

We administer the Federal Long Term Care Insurance Program (FLTCIP), the only group long term care insurance program for the federal family, with more than 265,000 enrollees. We also implemented one of the first online federal exchange platforms—BENEFEDS—where more than four million participants now shop for, enroll in, and manage their benefit plans.

Learn more about FedPoint.


Insurance

FedPoint

FedPoint's headquarters in Portsmouth, NH, United States

This department focuses on analyzing business processes and systems to improve efficiency and support decision-making.

Business Analysis

The Information Technology Team at FedPoint is responsible for designing, implementing, and maintaining the technology infrastructure that supports the administration of large-scale insurance and benefit programs. This team ensures robust security measures are in place to protect sensitive data, develops and optimizes software solutions for user-friendly access to services like the Federal Long Term Care Insurance Program and BENEFEDS, and facilitates seamless operations through efficient network management and system integration. Overall, they play a critical role in delivering an exceptional digital experience to clients and end-users alike.

Information Technology Team

The Business Analysis and Development team at FedPoint plays a critical role in enhancing and modernizing the company's insurance and benefits programs. They leverage data analysis, project management, and financial expertise to identify opportunities for improvement, streamline operations, and ensure that the services delivered to clients and end-users remain exceptional and secure. By collaborating closely with various stakeholders, this team drives strategic initiatives that align with FedPoint's mission to provide customized administrative solutions and elevate the overall customer experience.

Business Analysis and Development

The Operations and Implementation team at FedPoint oversees the seamless execution and administration of insurance and benefit programs, ensuring operational excellence and compliance with federal standards. They collaborate on the development and integration of innovative platforms, enhance user experience through targeted education and outreach initiatives, and coordinate care operations to support effective decision-making for program enrollees. By leveraging cross-functional expertise, the team strives to deliver customized solutions that meet the unique needs of federal agencies and their beneficiaries.

Operations and Implementation

The Analysis and Quality Assurance team at FedPoint is responsible for ensuring the integrity and efficiency of the company's insurance and benefits administration processes. This team conducts rigorous data analysis, oversees compliance with industry regulations, and implements quality assurance protocols to enhance service delivery. By leveraging insights and coordinating with other departments, they contribute to the overall excellence and reliability of FedPoint's programs, ultimately empowering clients and end-users to make informed decisions.

Analysis and Quality Assurance

This department facilitates and enhances operational processes to ensure efficient functioning and support across the organization.

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Other teams

Information Technology Team

Business Analysis and Development

Operations and Implementation

Analysis and Quality Assurance

Operations Support