Yuliana Agung is the Chairman of a group of companies, including Frontier, Next Gen Frontier, Netcore, Konvergence, and CarreCx, and co-founder of Heracx.ai. With over 25 years of expertise, Yuliana has been instrumental in revolutionizing customer assistance through AI-powered solutions. They focus on humanizing robot AI to enhance automated customer support and have developed data-driven strategies that improve organizational decision-making and customer engagement. Yuliana's extensive experience in contact center management and AI-driven strategies contributes significantly to productivity and cost-efficiency in customer service operations. Currently, Yuliana continues to lead innovative projects aimed at impactful change in the AI industry.
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