With Feedtrail XM, healthcare organizations have the tools and in-the-moment analytics to transform and personalize the entire patient journey. With outreach via text and email, Feedtrail empowers healthcare teams to engage with and learn from patients at any point during the lifecycle of care and perform immediate, but lasting, service recovery to ensure patient loyalty. The flexibility of the system allows organizations to dig a level deeper and understand the true drivers of a good or bad experience, solve experience gaps, and rapidly test changes to deliver the best experience possible. Feedtrail is already leveraged by 5,000 sites across 36 countries.

Hospital

Feedtrail

Feedtrail's headquarters in Raleigh, NC, United States

Deb Woods

Neil Barton

Stephen G.

Toni Land

Summer Brown

Al Vega

Joel Mier

Tom Hearn

Knox Singleton

Scott Albert

The Advisory Team at Feedtrail provides strategic guidance and expertise to optimize the patient experience across healthcare organizations. Comprising seasoned professionals including co-founders and industry advisors, they leverage deep insights into patient engagement and service recovery to help clients effectively implement Feedtrail's XM tools. Their mission is to enhance healthcare delivery by ensuring that organizations understand and respond to patient feedback, driving continuous improvement and fostering loyalty.

Advisory Team

The Customer Success Team at Feedtrail is dedicated to ensuring that healthcare organizations maximize the value of their patient experience tools. They proactively engage with clients, providing support and training to help them leverage Feedtrail's analytics and feedback systems effectively. By focusing on relationship building and service recovery, this team plays a crucial role in enhancing patient satisfaction and loyalty, while continuously identifying opportunities for improving service delivery.

Customer Success Team

The Leadership Team at Feedtrail is responsible for setting the strategic direction and vision of the company, ensuring alignment across all departments to enhance patient engagement and experience in healthcare. This team fosters innovation, drives financial performance, and promotes collaboration through effective leadership, guiding the organization to leverage analytics and technology for optimal service recovery and patient loyalty.

Leadership Team

The Software Engineering Team at Feedtrail is responsible for developing and maintaining the robust platform that powers the Feedtrail XM system. They design and implement features that enhance patient engagement and ensure seamless data analytics for healthcare organizations. By collaborating closely with the Technical Product Manager, the team also focuses on optimizing the user experience and integrating feedback to continuously improve the software's performance and functionality.

Feedtrail

Org chart

Board & advisors

Teams

Advisory Team

Customer Success Team

Leadership Team

Software Engineering Team

Offices

Feedtrail

Org chart

Board & advisors

Teams

Advisory Team

Customer Success Team

Leadership Team

Software Engineering Team

Offices

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