Tiago Leal is a seasoned Service Delivery Leader with over 20 years of international experience in transforming service delivery for global enterprises. They specialize in SaaS operations and have successfully led initiatives that exceeded performance KPIs at Coupa Software and other notable companies. Tiago has held roles across multiple organizations, including MAS Global Consulting and NICE Ltd., where they spearheaded strategic growth initiatives and managed complex projects. They currently serve as the LATAM Delivery Director at Feedzai, continuing to enhance collaboration and operational efficiency within teams. Tiago is also committed to mentoring emerging professionals in the tech industry, sharing their wealth of knowledge and experience.
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