Jaana Oksa

Jaana Oksa is currently an Account Director at Fellowmind, where they also hold the roles of Service Manager and Delivery Manager. Previously, Jaana worked at Tamro Finland as a Development Specialist in Customer Service and served as the team leader for pharmacy, hospital, and retail services. Jaana has extensive experience in customer relationship management, previously holding the position of Customer Contact Center Frontline Manager at TNT Suomi Oy. Jaana's educational background includes a Master's degree in Business Administration from HAMK Häme University of Applied Sciences and studies in service design at the University of Lapland.