Nicholas Sin is a Customer Support Team Lead at Fenergo, specializing in the APAC region, with experience in escalation management, ticket handling, and process improvement. Previously, Nicholas served as a Senior Support Engineer at BMC Software, focusing on on-prem and SaaS support, mentoring new engineers, and collaborating across teams to resolve complex issues. Nicholas also held roles as a Technical Support Consultant at JDS Australia and a Service Desk Officer at the Department of Health & Human Services, gaining a solid foundation in IT support and service management. The career began as an Application Support Analyst at MYOB, where recognition was earned as Rookie of the Year. Nicholas holds a Bachelor of Engineering (BEng) in Computer/Software Systems Engineering with Honours from RMIT University.
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