Jenni Timonen

Jenni Timonen possesses extensive experience in IT service management, having worked in various roles across multiple companies since 2002. Timonen's career includes positions as Customer Service Manager at Data-Info Oy, SMO Specialist at Fennia, and Service Producer at Justin, where responsibilities encompassed ITIL process documentation, project management, and user requirement specifications. Previous roles also include Service Manager positions at Digia Plc and TeliaSonera Finland Oyj, demonstrating expertise in managing service quality and customer satisfaction. Timonen’s educational background includes a Master of Business Administration focused on business growth management from Laurea University of Applied Sciences and a degree in information processing from Hyvinkään Kauppaoppilaitos. This blend of practical experience and academic qualifications highlights a strong foundation in service management and consulting within the IT sector.