Hugh Walker

Hugh Walker is a global customer success leader currently serving as the Head of Customer Experience at Fergus. With a strong passion for enhancing customer success, Hugh has demonstrated expertise in customer adoption, retention, and engagement throughout a robust career in various roles within SaaS fintech companies, successfully scaling customer success organizations from series A to C funding. Hugh has a proven track record of driving significant growth metrics, including reducing monthly churn by 35% and increasing quarterly payment volumes by 8.7 times. Previously, Hugh held influential positions at Practice Ignition, Dataro, and Receipt Bank, consistently focusing on building teams and processes that prioritize customer value and engagement. Hugh holds a Bachelor of Arts from Macquarie University.