Fraz A. is an IT ServiceNow Architect at Ferrero, where they provide technical evaluations of demands against the ServiceNow platform and support governance processes. Previously, Fraz worked as an Infra Managed Service Analyst at Accenture, obtaining certifications as a ServiceNow System Administrator and Application Developer, while gaining experience in customer service management and data management. Fraz also contributed to technical documentation at SAET S.p.A. and is currently pursuing a Master's degree in Engineering and Management alongside a Bachelor's degree in Mechanical Engineering at Politecnico di Torino.
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