Khalid Ragy is an experienced IT professional with a robust background in technical support, IT operations, and service management. From January 2017 to March 2019, Khalid contributed to _VOIS in various roles, including Technical Support for the Vodafone Ireland account, IT Operations Engineer, IT Change Manager for the M-PESA project, and PQA Monitoring Engineer, demonstrating strong customer-oriented skills and expertise in managing DNS services and IT changes. Khalid also served as an IT Service Desk Engineer at Vodafone Egypt, enhancing user support through effective troubleshooting and ticket management. Currently, Khalid is the I&D Service Desk Lead at Fertiglobe, where responsibilities include leading IT service delivery and implementing IT Service Management processes across multiple countries. Khalid holds a Bachelor's degree in Information Technology from New Cairo Academy, earned in 2014.
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