Paul Jimenez

Paul Jimenez is a seasoned professional with extensive experience in customer service and team management. Currently serving as Team Lead at Fever since March 2021, responsibilities include overseeing agents and ensuring quality assurance. Previously, held roles at Fever as a Tier 2 Agent and User Support Specialist, focusing on problem-solving, supervision, and customer care. Prior experience includes positions at StubHub as a CE Frontline Expert, managing customer interactions and order processing, and serving as an Academic Advisor for IMF Business School in Latin America. Early career involved coordinating billing and collections at Veconinter and providing customer service during an internship at ZIM Integrated Shipping Services. Paul Jimenez holds a Bachelor of Business Administration from West Virginia University Institute of Technology.