Sharon H. is an experienced professional with a strong background in analytics and innovation management. Currently serving as an Innovation Manager and previously as an Analytics and Solutions Manager at FEXCO since July 2013, Sharon H. established a successful multi-disciplined team and implemented a flexible contact center platform to enhance operational excellence. Prior experience includes roles as a Data Analyst at Apple Inc., where Sharon H. developed alert processes for defect detection, and as a Customer Insight Analyst at Hutchison 3G, focusing on reporting and predictive modeling. Additional positions held include Junior Statistician at AC Nielsen Ireland and Senior Claims Analyst at Euro Insurances. Sharon H. holds a Bachelor of Science in Mathematical Sciences and Computing, with a major in Statistics, from the University of Limerick.
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