Tim Flood has a diverse background in customer service and technical support, with experience spanning various roles in the IT and security sectors. Beginning as a Help Desk Desktop Support at Norfolk State University, Tim provided exceptional customer service and problem-solving assistance to students and faculty. Subsequent roles included IT Specialist II at Red River Science & Technology, where hardware setup and maintenance were key responsibilities, and Customer Service Representative at GEICO, managing high call volumes with proficiency. Tim advanced to System Administrator II and Account Manager at FGS, LLC, focusing on customer service and technical issue resolution, while also playing a role as a Systems Support Specialist II in the same company, addressing a wide range of end-user technical issues. Additional experience includes serving as a Security Professional at Inter-Con Security Systems, where Tim managed calls and special tasks, including protecting high-profile individuals. Tim holds a Bachelor's degree in Kinesiology and Exercise Science from Norfolk State University.
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