Jack Coleman

Jack Coleman possesses extensive experience in chargeback prevention, compliance, and fraud investigation. Currently serving as Chargeback Prevention Manager and Compliance Specialist at FIANT since October 2020, Jack is responsible for collecting confidential information, performing KYC, monitoring transactions, and determining fraudulent patterns. Previously, Jack worked at Tilia from August 2014 to February 2020 as a Chargeback Analyst, processing payment disputes, maintaining key metrics, and engaging directly with consumers to resolve issues. Jack's earlier roles include Player Experience Manager at Changyou.com, Monetization Analyst at Perfect World Entertainment, and Fraud Investigation Team Lead at Gala-Net, where skills in team management, policy development, customer service, and fraud prevention were continuously honed. Jack holds a diploma in Mathematics/Science and General Education from Gilroy High School.