Giovanni Badami is currently the Head of Service Assurance for domestic customers in central Italy at FiberCop, where they lead online technical support teams, ensuring operational efficiency and service quality. They previously held several roles at TIM, including Team Leader Specialist in the Assurance Service Area for Home, where they coordinated advanced support teams and contributed to process optimization. Giovanni holds a Master's degree in Engineering Management from Università Mercatorum and is an Executive MBA candidate at Università di Roma Tor Vergata, having completed their undergraduate degree in Telecommunications Engineering at Università degli studi di Palermo.
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