David Byford

David Byford is a seasoned professional with extensive experience in customer support and technical implementation within the fintech and financial services sectors. Currently serving as a Senior Customer Support Engineer EMEA at FICO since May 2021, David previously held the role of Platform Support Engineer EMEA at Avoka, acquired by Temenos, where expertise was demonstrated in supporting SaaS digital onboarding products. Prior to that, David worked as a Production Support Specialist at International Financial Data Services (IFDS), managing over 70 enterprise applications, and as an Implementation Support Engineer at hfx ltd, where responsibilities included providing 2nd and 3rd line support, managing installations, and offering training. David's technical proficiency encompasses a variety of platforms and programming environments, including SQL Server, .NET, Java, and web technologies.