John Warren has extensive experience in IT service management, primarily with FICO since October 2004, where roles have included IT Service Management Manager and Lead Engineer, focusing on designing and implementing applications on the ServiceNow platform. Responsibilities encompass maintaining and enhancing ServiceNow modules related to various ITIL processes. Earlier experience includes roles at Navitaire LLC, where John monitored batch processing and resolved system performance issues. Educational background includes training in Perl from Euler Training Center in 1997.
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