Luiza Bastos

Luiza Bastos has extensive experience in the field of customer success and professional services, currently serving as the Director of Customer Success at FICO® since December 2015, where responsibilities include overseeing customer relations for Bradesco and PAN Groups. Previously, Luiza held the position of Manager of Customer Success at FICO®, managing accounts for various significant clients such as Credsystem, Casas Bahia, Banco Votorantin, AgiBank, and Magalu, after serving as Manager - Professional Services managing projects for banks including Banco Santander and BNP Paribas Brasil. Prior experience includes serving as Corporate Architecture Manager at Serasa Experian and Development Manager & Sr Systems Analyst at Hewlett-Packard. Luiza holds a Master's degree in Software Engineering from USP - Universidade de São Paulo, a specialization in IT Systems Management from FGV - Fundação Getulio Vargas, a Bachelor's degree in Data Processing from Universidade Presbiteriana Mackenzie, and a Licentiateship in Mathematics from Faculdade Rosemar Pimentel.