Mark de Manbey

Mark de Manbey is a senior service management and incident response leader currently serving as the Senior Director of Major Incident Management at FICO. They have extensive experience in banking and enterprise technology operations, previously managing operations at Barclays Investment Bank and CIBC World Markets. Mark is recognized for building high-performing teams and implementing ITIL-compliant processes, ensuring operational resilience and service continuity. With a strong emphasis on collaboration and continuous improvement, they effectively lead incident management efforts and foster a culture of trust within their teams. Mark holds a Bachelor of Science degree in Psychology from the University of Plymouth.