Prasad Bhat is an experienced omnichannel digital customer communication architect and technical project manager with a background spanning 17 years in IVR/CTI architecture, technical project management, and product development. They have overseen the lifecycle of enterprise IVR and VXML applications, driving initiatives in fraud prevention and automated communication systems across SMS, Email, Push Notifications, and Voice. Prasad has held various roles at FICO, where they successfully managed projects from conception to execution, utilizing Agile and Waterfall methodologies. They have contributed significantly to product development, solution architecture, and cross-team integration, earning multiple SPOT Awards. Prasad holds a Bachelor of Engineering in Mechanical from K.V.G. College of Engineering.
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