Robert Jones

Robert Jones is an accomplished Senior Director of Business Consulting at FICO® since April 2007, specializing in customer management advisory support for major financial institutions across the US, Canada, Australia, and New Zealand. Expertise includes fraud prevention, customer experience enhancement, telecommunications, and collections. Previously, Robert served as Vice President of Loss Containment at the Royal Bank of Scotland from June 2003 to April 2007, focusing on credit card risk. Additionally, experience includes a role as Senior Quantitative Analyst at People's United Bank, where Robert contributed to a successful in-house settlement program, and as a Field Support Specialist for Save the Children, managing information systems in various international offices. Robert holds a Bachelor of Arts in Political Science and Newspaper Journalism from Syracuse University and a Juris Doctor from The George Washington University Law School.