Leader sur le marché de l'assistance en France, FIDELIA ASSISTANCE est la société d'assistance du groupe Covéa (MAAF, MMA, GMF).
Tous les jours, 24 heures sur 24, plus de 1 200 femmes et hommes et un réseau de 4 000 prestataires sont au service de nos 11,6 millions d'assurés pour leur apporter soutien et réconfort lors de la survenance de sinistres, dans des situations d’urgence.
Ainsi, les femmes et les hommes de FIDELIA cultivent leur sens du métier au travers de quatre valeurs, partagées par tous : la solidarité, la diversité, la qualité et le dynamisme.

Fidélia Assistance

This department provides support and assistance across various sectors, ensuring clients receive the necessary help in automotive and medical contexts.

Assistance Services

This department oversees the coordination and oversight of proximity-related operations and support functions.

Proximity Management

This department manages and oversees customer assistance and support functions.

Support Operations

This department focuses on managing and advising organizational projects to enhance efficiency and effectiveness.

Consulting and Projects

This department focuses on managing and enhancing customer interactions and relationships across various channels.

Customer Experience Division

This department focuses on overseeing customer support and assistance services.

Fidélia Assistance

Org chart

Teams

Assistance Services

Proximity Management

Support Operations

Consulting and Projects

Customer Experience Division

Assistance Management

Offices

Fidélia Assistance

Org chart

Teams

Assistance Services

Proximity Management

Support Operations

Consulting and Projects

Customer Experience Division

Assistance Management

Offices

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