Felipe Viola

Felipe Viola possesses extensive experience in IT support and system administration, currently serving as an Identity Access Management Analyst at Fidelity Canada since May 2017, following a role as a Desktop Support Technician. Previous positions include System Administrator at BMO Financial Group, where responsibilities involved supporting large-scale Windows 7 installations, and leading a team at CIBC focused on system migrations. Additional roles at RBC and BMO Financial Group included delivering Tier 2 and 3 support and managing user accounts in Active Directory. Felipe's career began at IBM Canada as a Desktop Support Analyst, with formal education as a Network Support Technician from triOS College.