Emerald Jones is a seasoned professional with extensive experience in client services and account management. Currently serving as a Premium Service Account Manager at Fidelity Charitable since August 2021, Emerald previously worked as an Alternative Investment Analyst at Fidelity Investments from April 2018 to August 2021. Prior roles at Fidelity Charitable included Senior Advisor Service Representative and Client Service Representative from June 2014 to April 2018. Earlier work experience includes a position as a Customer Service Representative at Best Buy from March 2012 to June 2014. Emerald holds a Bachelor of Arts degree in Speech-Language Pathology from the University of North Texas, earned in 2014.
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