Brian Hurley serves as the Senior Vice President and Product Area Lead for Conversational AI Experiences at Fidelity Investments, where the focus is on enhancing digital experiences for customers and associates through Conversational AI solutions. With a track record of leading various initiatives, Brian has directed Agile transformation efforts across the organization, overseen strategic program management in response to Department of Labor regulations, and enhanced online customer experiences for one of the industry's most trafficked websites. Prior experience includes multiple vice president roles in user experience, strategy, business technology integration, and distribution strategy at FleetBoston Financial and its predecessor companies. Educational credentials include degrees from Lehigh University College of Business and Lehigh University.
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