Carol Plummer is a Digital Solutions Expert with a strong background in product development, currently serving as the Director of Digital Platforms at Fidelity Investments since 2007. They define and execute the business strategy and customer experience for various products on the NetBenefits website, focusing on search, learning, education, and pre-login experiences. Previously, they held multiple leadership roles at Fidelity, including Manager of Online Channels and Project Manager, where they demonstrated expertise in managing health and insurance digital experiences. Carol is pursuing a Master of Business Administration at UNH Peter T. Paul College of Business and Economics and holds a Bachelor of Science in Nursing from the University of Southern Maine.
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