Carrie Henzi

Director, Service Model Design & Transformation

Carrie Henzi is a dedicated professional known for expertise in service strategy, experience design, and transformation. They served as a Senior Planning Analyst and held multiple director roles at Fidelity Investments from 2016 to 2021, focusing on service model design and transformation. Previously, Carrie worked at JPMorgan Chase & Co. in various support and management positions from 2008 to 2010 and began their career at Walmart as a Customer Service Supervisor. Committed to child empowerment, Carrie actively volunteers with Sunshine & Clovers Face Painting, where they mentor children and promote self-worth.

Location

Cincinnati, United States

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