Claude Tejeda is a skilled professional focused on enhancing customer experiences through digital solutions, AI, and platforms like Salesforce and Genesys. Claude has held various leadership roles, including Director of Contact Center Platform Technology at Fidelity Investments from 2021 to 2025 and is currently serving as Director of Customer Experience & Contact Center Technology at the same company. Prior to this, Claude worked as a Senior Manager at The Michaels Companies, Inc. and Aperia Solutions, Inc., and as a Manager at HighRoads and Philips. Claude is actively pursuing a Nanodegree in Business Analytics from Udacity, alongside a Bachelor of Science in Management Information Systems at the University of Massachusetts Lowell.
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